HP 63 Ink Cartridge: Installation and Troubleshooting Guide

The HP 63 ink cartridge series, compatible with a range of HP ENVY, OfficeJet, and DeskJet printers, is a popular choice for both text and photo printing. This guide will walk you through installing these cartridges and addressing common troubleshooting issues.

Installation Process:

Power On and Access: Ensure your printer is on. Lift the scanner unit and wait for the cartridge carrier to center.
Removing Old Cartridges: If replacing, gently press down on the old cartridge and pull it out. Remember to recycle the old cartridge.
Prep New Cartridge: Remove the new cartridge from its packaging and the protective tape. Avoid touching the gold contacts or nozzles to prevent ink failure or error messages.
Insert Cartridge: Insert the new cartridge at an upward angle into the slot until you hear a click.
Close Scanner Lid: After installation, close the lid to complete the process.

Troubleshooting Common Issues:

Compatibility Errors: If you see a “Compatibility Error” or “Ink Cartridge Error” message, inspect the cartridge's contact points for any residue and clean them with a lint-free cloth. If the problem persists, the cartridge may be faulty, and testing with a second cartridge can confirm this.
Missing Cartridge Message: This typically indicates improper installation. Ensure you have the correct cartridges for your printer and that they are installed in the appropriate slots. A simple reinstallation or cleaning of the gold contacts often resolves this issue.
Empty Cartridge Message: Users of remanufactured cartridges might encounter this message due to the inability to reset the chip during refurbishing. You can bypass this by cleaning the gold contacts, resetting the printer, and pressing “OK” when prompted. Note that the printer won’t track page count in this case.
Streaky Prints: For streaky prints, start with manually cleaning the printhead using a damp paper towel, then a dry one. If this doesn’t work, use the printer’s built-in printhead cleaning function and print a diagnostic page to check for improvements. Multiple cleanings might be necessary, but avoid doing them consecutively as it can deplete the cartridge quickly.

For a more detailed guide on using and troubleshooting the HP OfficeJet 4650 and OfficeJet 3830 printers, which are compatible with HP 63 cartridges, you can refer to these comprehensive blogs:

For purchasing cartridges, including the HP 63XL Remanufactured Ink Cartridge Black/Color 2-Pack, visit Linford Office.